REPRESENTATIVE PROFILE
Operations Coordinator, Level 2
On shift
A fixed daily block on Pacific time
TOOLS MASTERED
- eModal
- PierPass
- TMF
- Clean Truck Fund
TERMINALS WORKED
- APM
- TraPac
- Fenix
- ITS
- LBCT
- WBCT
REMOTE INTERMODAL OPERATIONS SPECIALISTS
Your next operations hire already knows what an LFD is.
Starts on Pacific time, inside your systems, with no ramp spent explaining a chassis split.
By 9 p.m. the only person still booking appointments is you.
The container moves on the terminal's clock, not on yours.
- 05:40Availability across four terminal portals, before the first driver rolls.
- 08:15Two appointments canceled overnight. Rebook, or the day collapses.
- 11:30A chassis split turns a one hour move into three.
- 18:45Empty return cutoff. The one you miss becomes per diem.
- 21:20You start booking tomorrow, because nobody else will.
Nobody invoices you for the hour you spent at nine.
So you think about hiring.
- Weeks to find a coordinator, months before they know your terminals.
- When they leave, you start over.
- A general assistant does not know what an LFD is, so you watch it anyway.
What the specialist takes over
Not general admin work. The container lifecycle, from availability to empty return.
Container tracking
Availability, holds, ERDAppointment booking
Booking, rebooking, retry historyLast Free Day watch
LFD, cutoffs, empty return windowsDriver coordination
Daily moves, chassis includedChassis and equipment
Splits, pools, availabilityPer diem and demurrage
Disputes filed and trackedTerminal portals and fees
eModal, PierPass, TMF, Clean Truck FundCustoms and holds
Customs, freight, USDA holds
TERMINALS WORKED
- APM
- TraPac
- Fenix
- ITS
- LBCT
- WBCT
Ports of Los Angeles and Long Beach, on Pacific time.
What a specialist looks like on your team
A representative profile, not a specific person. You meet the actual candidates during the process.
- Runs
- Appointment booking and rebooking, LFD watch, per diem disputes, daily updates
- Works in
- Your TMS, your email, your phone system, not ours
- Reports
- A daily brief and an exception log, readable in two minutes
- Backed by
- A named supervisor and a handover file, so one absence is not an outage
- Not in scope
- Pricing, customer relationships, hiring drivers, the final call on any exception
How we build the person before you meet them
Three phases. The first two are finished before you are asked to decide anything.
- Sourced from
- Freight, customs, logistics
- Intermodal curriculum
- Assigned to
- Your SOPs, your terminals, your customers
Recruit
Candidates come from freight, customs and logistics. Most do not pass.
Train
Every specialist runs our intermodal curriculum:
- The container lifecycle, end to end
- LFD, per diem and demurrage
- Chassis pools and splits
- Empty returns and cutoffs
- Live practice inside eModal, PierPass, TMF and Clean Truck Fund
Tested on scenarios, not on slides.
Integrate and manage
- Week one: your SOPs, your terminals, your customers.
- Week two: they run alongside your team and document every exception.
- Week three: the work is theirs, with a daily brief and a named escalation path.
The desk this came from
The curriculum is not theory. It is written from the work.
5+
years
running intermodal operations at the Ports of Los Angeles and Long Beach
Up to 80
drivers
coordinated in a single peak season day
50+
container moves
dispatched and closed per day
The operating experience of the team that writes the curriculum. Our own numbers, not client results.
Two ways to run the specialist
Same recruiting, same training, same tools. The difference is who runs the day.
You manage
Your specialist takes direction from your dispatcher.
- You set the daily priorities and the standard.
- We handle recruiting, training, coverage and replacement.
- Escalations come to you.
We manage
Your specialist reports to a PortOps supervisor who works to your SOPs.
- We set the daily plan and hold the standard.
- We cover absences, retrain and replace, with no search on your side.
- You get a daily brief, an exception log, and one named contact.
You can start under one model and move to the other.
Three levels. One monthly rate.
No hourly minimums. No per ticket billing. You know the number before the month starts.
Operations Assistant
$900 per month
Tracking, portal checks, document handling and status updates.
MOST COMMON START
Operations Coordinator
$1,500 per month
Adds appointment booking and rebooking, LFD watch, and per diem disputes filed with evidence.
Dedicated Operations Specialist
$2,000 to $2,500 per month
A senior operator who owns the container lifecycle end to end, and handles exceptions unprompted.
Levels describe seniority and scope, not hours sold. These are starting rates.
The comparison is not another agency. It is what one in house coordinator costs you, loaded, before they know your terminals.
Before you book the call
What happens if the person is not a fit?
We replace them. The replacement arrives already trained on your SOPs, because we keep the handover file from day one.
How is this different from an agency?
An agency hands you a resume and invoices you. We train on the intermodal curriculum before anyone is placed, and stay responsible for how the person performs.
Do I have to give them access to my systems?
Yes, at the level you decide. Most clients start with read access to their TMS and terminal portals.
Where do the specialists work from?
Remotely, on a fixed daily block of Pacific time, agreed before day one.
How fast can someone start?
Ask on the call. We would rather give you a real date than a range we cannot hold.
What if I only need peak season coverage?
Say so on the call. Levels and coverage windows are scoped per engagement.
Tell us what is eating your day.
Bring one week of your appointment history and your last per diem invoice. We will tell you which level covers it.
- 01ConsultationYou walk us through the week. We map what comes off your desk.
- 02CandidatesYou review the specialists trained for your scope, interview, and pick.
- 03StartWe connect the tools, run the first week alongside your team, then hand you the daily brief.
Your yard time
n/a
No cost. No obligation. Pacific time.